Contenido del curso
A credit note, or credit memo, is a document issued to a customer that notifies them that they have been credited a certain amount.

- There are several reasons that can lead to a credit note, such as:
- a mistake in the invoice
- a return of the goods, or a rejection of the services
- the goods delivered are damaged

Video Contents:
0:00 - Introduction to Credit Notes
1:03 - How to create a credit note directly from the Customer Invoice
3:17 - Partial Refund
6:50 - Full Refund
7:57 - Full refund and new draft invoice
9:12 - How to create a credit note from scratch

You can create a credit note from scratch by going to Accounting ‣ Customers ‣ Credit Notes, and by clicking on Create. Filling the Credit Note’s form works the same way as the Invoice’s form.

However, most of the time, credit notes are generated directly from the invoices they are related to. To do so, open the Customer Invoice, and click on Add Credit Note.

- You can choose between three options:
- Partial Refund
- Full Refund
- Full refund and new draft invoice

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